100cucu Privacy Policy – Player Personal Data Protection

1 Introduction

100cucu ("we", "Platform", or "company") is committed to protecting the privacy of every user who registers and uses our online entertainment platform. This Privacy Policy is crafted to ensure you fully understand what data we collect, why it is needed, how it is used, and the security measures we take to protect it.

As a platform serving players in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and internationally recognised data security standards. Every decision regarding the handling of your personal data is made with your interests and safety as our top priority.

We believe transparency is the foundation of trust. That is why we have written this policy in plain, easy-to-understand language — without confusing legal jargon — so you truly know what happens to your information on the 100cucu platform.

2 Data We Collect

We only collect data that is strictly necessary to deliver the 100cucu platform's services safely and efficiently. The following are the categories of data we collect:

In addition to data you provide directly, we also collect data automatically when you use the platform — including device technical information and usage patterns. This data helps us identify and block any unauthorised access attempts on your account.

3 How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. We do not use your data for anything unrelated to the provision of services on the 100cucu platform.

• Account Management — processes registration, verifies identity through KYC, and securely manages your account login.
• Transaction Processing — handles deposits, withdrawals, and all other financial transactions accurately and securely.
• Fraud Prevention — monitors and identifies suspicious activity patterns to protect your account and funds.
• Customer Support — provides accurate and personalised assistance when you contact our support team.
• Responsible Gaming — monitors gaming behaviour to identify early signs of problem gambling and offer appropriate control tools.
• Platform Communications — sends important notifications regarding your account, promotions you are eligible for, and platform updates.
• Legal Compliance — fulfils the reporting and compliance obligations required under applicable Malaysian law.
• Service Improvement — analyses aggregated usage data to improve the gaming experience on the platform.

4 Third-Party Data Sharing

100cucu does not sell your personal data to any third party. However, in the course of operating the platform, we share data with certain parties under limited and controlled circumstances:

• Payment Service Providers — required financial information is shared with trusted payment providers to process your deposits and withdrawals. All such providers are bound by strict data protection agreements.
• Game Providers — certain game session data is shared with game providers to ensure a smooth and accurate gaming experience.
• Identity Verification Services — KYC details are shared with certified third-party identity verification service providers to meet compliance requirements.
• Relevant Authorities — we may be required to disclose certain data to government authorities, regulatory bodies, or law enforcement when mandated by Malaysian law.
• Auditors & Legal Advisors — in the event of an audit or legal advice, relevant data may be shared with professionals bound by confidentiality obligations.

5 Data Security

We continuously invest in the latest security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:

• 256-bit SSL Encryption — all data transmitted between your device and our servers is encrypted using the latest TLS protocol, ensuring no third party can intercept your communications.
• Layered Access Control — only specifically authorised staff may access users' personal data, and every access is logged and monitored.
• Two-Factor Authentication (2FA) — two-factor authentication is available for user accounts to add an extra layer of protection.
• Real-Time Monitoring — our threat detection system operates 24 hours a day to identify and respond to any suspicious activity immediately.
• Secure Data Backup — data is regularly backed up to secure, separate server locations to prevent data loss due to technical failure.
• Regular Penetration Testing — our security infrastructure is regularly tested by independent security experts to identify and close any vulnerabilities.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to also take proactive measures, such as using a strong password and never sharing your login credentials with anyone.

6 Cookies & Tracking Technologies

The 100cucu platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collects information on how users interact with the platform to help us improve overall performance and experience.
• Functional Cookies — stores user preferences such as language, display settings, and other preferences to deliver a more personalised experience.
• Analytics Cookies — helps us understand overall platform usage patterns to make better-informed improvement decisions.

You can manage cookie settings through your internet browser preferences. However, disabling certain cookies may affect the functionality and user experience of the 100cucu platform.

7 Data Retention Period

100cucu retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data — retained for the entire duration your account is active and in use on the platform.
• Post-Account Closure Data — retained for a minimum of 5 years after account closure to meet anti-money laundering compliance requirements and financial reporting obligations.
• KYC Data — retained for the period required under Malaysian law, typically no less than 6 years.
• Communication Logs — retained for 2 years for support reference and service improvement purposes.

Once the designated retention period has expired, your personal data will be securely deleted or anonymised using methods that meet industry standards.

8 Your Rights Over Your Personal Data

Under Malaysia's Personal Data Protection Act 2010 and 100cucu's policies, you have the following rights regarding your personal data:

9 Children's Data

The 100cucu platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

Should we discover that personal data of an individual under the age of majority has been inadvertently collected, we will immediately take the following steps:

• Close the associated account without prior notice.
• Permanently delete all personal data of the individual concerned from our systems.
• Return any funds held in the relevant account to their original source.

If you become aware that a child has registered an account on our platform, please contact the 100cucu support team immediately so that appropriate action can be taken.

10 Privacy Policy Amendments

100cucu reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform improvements. Any amendments will take effect immediately upon publication on this platform.

For significant amendments that directly affect how we handle your data, we will notify you via in-platform notifications or by email to the address registered in your account. The "Last Updated" date shown at the top of this page always reflects the most recent revision of this Privacy Policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the 100cucu privacy team is ready to assist.

• Privacy Email: [email protected]
• Live Chat: Available directly on the 100cucu platform, 24 hours a day.
• Response Time: We are committed to responding to all privacy-related enquiries within 5 business days.

For more complex matters relating to your personal data rights, we will provide a full response within 30 business days as required under applicable data protection laws in Malaysia.